JANESVILLE, WI—January 27, 2016—Although in operation just three years, Prent Corporation’s Costa Rican facility keeps chalking up quality accolades from customers. This year again marked the second year with zero complaints.
In fact, customers are singing the facility’s praises.
• "We receive exceptional customer service from Prent: from the quality of the product to the weekly deliveries. We always receive such a friendly and quick response from them."
• "Prent has become a partner of ours more than just a supplier."
• "As a Buyer, working with Prent has been great, we just receive their product in the exact quantities and when it is really needed."
What’s Behind the Success?
“Quite simply it’s the great effort and vigilance by everyone on our team,” answers Juan Carlos Touma, Prent Costa Rica Plant Manager. “We’ve impeccably thermoformed millions and millions of highly technical medical packaging in our facility. Our employees have a deep-rooted quality mindset and understand that a package is really an integral part of a medical device. We take production very seriously because we know one of Prent’s packages could be protecting a medical device that might someday be used by one of our loved ones.”
One Less Thing to Worry About
“OEMs are telling us when they first considered opening a facility in Costa Rica they were relieved they could count on Prent for their thermoforming needs. It was one less thing to worry about,” says Touma.
For our existing USA customers, the decision to move tools and new projects to Costa Rica has been relatively simple, since they know our capabilities and quality.
VOC, Thermoforming 101
“Customer Service is what makes Prent a leader in Costa Rica,” notes Touma. “We listen very carefully to the Voice of Our Customer: what they want, what they need and what we can do for them.
“When one customer asked us to help them find a way to reduce inventory, we introduced a customized Kanban System,” he reports. “Thanks to the close proximity of our two facilities, we’re now able to keep just two weeks of inventory on-hand and make weekly deliveries at no cost. They love it!”
Touma points to another service for an OEM who felt their employees would benefit from an in-depth understanding of the packaging process. “So,” he explains, “our local employees and senior staff from Prent’s World Headquarters held an all-day Thermoforming 101 Seminar for their R&D and Package Engineering staff.”
For more information, contact Jim O’Dierno, Prent Chief Operating Officer, at firstname.lastname@example.org or visit him in Booth #2033 at MD&M West.
About Prent Corporation
Prent Corporation is the world’s leading designer and producer of custom thermoformed packages for the medical device industry. Headquartered in Janesville, WI, USA—and the winner of 16 WorldStar medical packaging awards—it operates Class 8 Clean Room facilities in China, Malaysia, Puerto Rico, Costa Rica, Denmark, Arizona and Wisconsin.
Prent Corporation World Headquarters
2225 Kennedy Rd., POB 471
Janesville, WI, USA 53547-0471
Vicki Damron, Marketing Director, Prent Corporation, email@example.com.